Refund policy

30-Day Money-Back Guarantee – Because We Believe in Results

We know you’ll love our product, but if for any reason you don’t get the results you expected, we’ve got your back. Our 30-Day Results Guarantee ensures you can try our product risk-free. If you’re not satisfied within 30 days, we’ll refund your money—no questions asked.

How to Request Your Refund

We’ve made the process super simple for you:

  1. Reach out to us – Just send an email to support@purepaws.online within 30 days of receiving your product.

  2. Share your order details – Include your name, email, and order number so we can quickly process your refund.

And here’s the best part – you don’t even need to return the product! That’s how confident we are in what we offer.

If you have any questions about returns or refunds, our support team is always here to help at support@purepaws.online

 

 

Received a wrong Item? Let’s Fix It!

We do our best to ensure every order arrives in perfect condition, but mistakes can happen. If you receive a damaged, defective, or incorrect item, contact us immediately so we can make it right.

What to Do:

  • Inspect your order as soon as you receive it.

  • If there’s an issue, email us at support@purepaws.online with details and a photo if possible.

  • We’ll assess the situation and find the best way to resolve it for you.

 

 

Need an Exchange? Here’s How!

If you need a different item, the fastest way to get what you want is to place a new order. Here’s what to do:

  • Start by returning the original item (once your return is approved).

  • Place a separate order for the new item.

We’ll handle the return and refund process while you enjoy your new purchase hassle-free!

 

 

Refunds – When to Expect Your Money Back

Once your refund request is approved, we’ll process your refund right away. Expect the money to be credited back to your original payment method within 10 business days.

What If It Takes Longer?

Sometimes banks or credit card companies take a little extra time to process refunds. If more than 15 business days have passed since we approved your refund, don’t hesitate to reach out to us at support@purepaws.online.